Refund Policy

Returns & Refund Policy

At Global Starlink, we want you to love your purchase. However, we understand that sometimes things don’t go to plan. Please review our returns and refund policy below:

Returns

If you wish to return a purchase, you have 30 days from the date of delivery to request a return. To be eligible, the item(s) must:

  • Be unused and in original, saleable condition with the original packaging intact
  • Have at least 3 months remaining before expiry (if applicable)
  • Not have been activated or be past the submitted activation date
  • Be accompanied by proof of purchase (your original receipt)

Refunds will be issued to your original payment method. Please note:

  • A 20% restocking fee applies to all change-of-mind or incorrect-choice returns, including eSIM purchases.
  • Applicable transaction fees (based on your payment method) will also be deducted:
Credit Card
  • Domestic: 1.75% + $0.30 AUD
  • International: 2.9% + $0.30 AUD
PayPal
  • Domestic: 2.6% + $0.30 AUD
  • International: 3.6% + overseas currency fee (max. $1 AUD equivalent)

Shipping costs incurred (where ‘free shipping’ was not specified) are non-refundable.

Faulty or Damaged Products

Please inspect your purchase upon receipt and contact us immediately if it is defective, damaged, or incorrect.

If you’re overseas and experiencing issues with your SIM card or eSIM, please contact us before purchasing a replacement. Refunds cannot be issued without first investigating the issue.

eSIM Refund Policy

Refunds for eSIM purchases cannot be provided under the following circumstances:

  • The eSIM profile has been deleted after installation
  • The QR code or redemption code has already been generated
  • For Orange eSIMs, if the PIN is not entered during setup, making the QR code invalid
  • The activation process has been initiated
  • The device is not eSIM compatible, despite confirmation during purchase

If the eSIM has not been generated or activated, and you purchased the wrong product, please contact us. We will process a refund minus the 20% restocking fee and relevant transaction fee.

If you experience any issues with your eSIM, contact us immediately so we can assist and resolve the problem promptly.

Exceptions

We are unable to accept returns on the following:

  • Sale items
  • Gift cards
  • Activated SIM cards*
    (*If your activated SIM card is faulty, please contact us for assistance.)

Exchanges

We do not offer exchanges. If you purchased the wrong item, please contact us. Depending on the situation:

  • We may cancel your order and issue a refund (minus the restocking and transaction fees)
  • You will need to place a new order for the correct item
  • If your item has already been dispatched, you must return it following our return procedure before reordering

Resolving Issues

We aim to resolve all issues quickly during business hours. If you reach out after hours, we’ll respond first thing the next business day.

Please allow us the opportunity to help before making other arrangements (e.g. buying another SIM elsewhere). If alternative actions are taken before contacting us, we may not be able to offer a refund.

Return Address

Global Starlink, RMA# (Order Number)
Shop 4, 198 Harbour Esplanade
Docklands VIC 3008
Australia

Additional Compensation

We are unable to offer compensation beyond a full refund. If a fault lies with us and we are unable to resolve the issue, we will honour our suppliers’ policies and absorb all related losses.

Please notify us of any issues as soon as possible, not after the service has ended.

How to Return an Item

  1. Email us at hello@globalstarlink.com.au with your order number and reason for return
  2. Once approved, we will provide the return address or invite you to return it in-store
  3. Once we receive your return, we will process your refund

Note: We do not cover return shipping costs (including postage originally paid). For Australian orders, you may write ‘Return to Sender’ on the envelope to return the item free of charge.